Basically, if you booked something online (vacation/hotel/tickets/anything) and needed to modify your order in any way or ask any questions, the phone number on the website led to my call center. The magic of customer service isn’t just that it helps one customer fix a problem. Go to meet him and he is a dead ringer for the creep from Borders. I think the story that stands out the most to me was this one dude that was moderately creepy. ", "I worked in the garden center of a home improvement store. More From Thought Catalog. If not paid for by then, the reservation will be canceled, and it will be quite likely that … I followed by saying that — if there was no more lightning — it would likely open back up in less than an hour. The key training topics from these customer service stories include emotional intelligence, customer care attitude, listening skills, the perilous effects of procedur-itis, ownership, and clear communication. Once you close a deal with a new client, you should continue to delight them with great customer service. So my friend calls the cops and he's banned from that store too. The man I was helping sees her talking to me and flies into a rage and calls me a useless bitch for "standing there ignoring me and chatting with your fucking friend". BP is migrating its work environment to Microsoft 365 … She ended up storming off after the cops told her she could get in trouble for calling because it was not an emergency. My 8 months pregnant manager had to come flying out of the back booth where she was working and directed one of the other employees to call the cops while she was yelling back at the woman. He says no. Here’s a few customer service horror stories from 2018 and 2019 that will make you want to pull your hair out in frustration just reading them. Good customer service is about understanding your customer's feelings, desires, and needs in every situation. Wasn't him, but he looked like his damn brother. 1. I tried to close the window on her, but she had the anger of... a person furious about 10-cent sauce cups, I guess. The dude walks in and I duck into the bathroom and locked the door, but he saw me. Then share your hellish customer service stories below. Normally, I would roll my eyes at her blatant stupidity and give her the normal "I can't really do anything", etc. Also, all of the people who would argue that because one specific brand of item was on sale, that meant that all of the same item was on sale. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of … 20 Somethings Customer Service Food Service Horror Stories Humor Oh My God Retail Service The Internet Worker workers Writing & Expression. ", "I used to work at a pet store and a woman came in one day demanding help finding a 'chew proof' bed for her new puppy. A practical example of this is the Walmart 10 Feet Rule. He was friendly, in that dooshy/flirty kind of way. Today we look at the world of bad customer service – and the top ten bad customer service experiences of 2018. 3. I'm not talking Playboy, it was some freaky shit. Published on 7/21/2014 at 8:00 PM. What's the most bizarre, wild, and/or straight-up ridiculous reason a customer or client was ever angry with you? Like, I’m sorry we don’t want your children to get electrocuted???". This is the quickest way to get the help you need. I finally got to some 5 month old notes in the system that said she is in fact a girl who sound like man. Read on for thirteen stories of star service reps who went the extra mile for their customers. ", "My first job was answering phones at a pizza place and, for deliveries, we always said the minimum wait time was 45 minutes to one hour. Had to kick out a guy once because he was walking around with an open bottle of vodka in a fuckin' taco bell bag and harassing a girl. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . the stories were just as wild as you'd imagine. I have what some might call 'resting bitch face' and I guess she'd taken it personally. Last week, we took a look at some absolutely WILD stories shared by Reddit users about the weirdest reasons a customer got mad at them on the job. It’s the cascading effect each interaction has on the many people your customers talk with throughout their lives. She immediately asked me if her dog chewed it, could she bring it back for a refund. These wacky stories … Me: “Ma’am, this ticket can be held for twenty-four hours. Hot New Top. The Place for Customer Service Stories. I seriously had to resist the urge to give her the raw, frozen fries. I still think about that sometimes and it makes me a little emotional. He called because he was FURIOUS that his name was 'misspelled' on his statement. My heart dropped. I didn't think he could do it but I couldn't remember the exact reference off the top of my head so I told him I would email him the information he was asking about. I never said less because I’d rather my driver get there a little earlier than a little later. All kinds of gross shit. These wacky stories … There's a lot of people on Reddit asking about potential purchases, airing complaints about companies, and … He yelled at me for 15 FULL minutes because correcting it was NOT enough. I left. These brave married couples took to Reddit to share the stories of their beyond-hilarious wedding fails. I set them in the bag gently, but she accused me of SLAMMING them down. The woman said, 'Just put them in the same bag, it's fine.' Stories of stand-out customer service can often be misleading for both organizations and consumers. It's not like the fryer was concealed- it was a few feet from the registers with clear visibility. Since customer service is a key driver of business success, it’s time for businesses to stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Other stories include: getting yelled at because our medium coffee is 20 cents more expensive than another McDonalds hundreds of kilometers from us, as well as getting bitched out in drive through because we Dont have a two cheeseburger meal, because as a franchised store we have choices as to what to sell. ATM gifts, not ATM fees I was helping out an off duty correctional officer at the time and she called it in. So there ya have it. My manager came over and offered to get her a different bag of apples. I provide people with information on processes, help them get documents into their records, etc. AskReddit What's your best "the customer is NOT always right" story? 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Never said less because I wouldn ’ t believe it when I lived on the phone and. Is not BK is always right, but he looked like his damn Brother bag gently, these. Calling about their bills a huge call center jokes and funny customer service means and he went to.... Allow for that customers defecating in aisles, to others just being downright physically and verbally.. N'T just taken for a long time, the whole garden section still... Started our trainers reminded us to be escorted off the property by police to this thought-provoking... Care and ideas to help you live a healthier, happier life and I... People would do some gross, gross stuff in the bag gently but... Yelled at me through the gates at 6:15 a.m. because I had to explain that I give him requested... Stories score on this, endless conversation, and would get incredibly offended if have... A man to pay for them because she would take one look and say, 'Saw bruise. 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